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Medical Assistant/Patient Service Coordinator

1 month ago

Paterson, New Jersey, United States Summit Health Full time

About the Role

We are seeking a highly skilled and organized Medical Assistant/Patient Service Representative to join our team at Summit Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities

  • Assist physicians and APNs/PA with patient care, patient flow, procedures, and clerical duties.
  • Greet patients and families, schedule appointments and tests, and collect payments from patients.
  • Post payments to the correct accounts, open and close batches daily, and prepare bank deposit bags.
  • Answer phone calls promptly, take accurate messages, and deliver them to the appropriate individual.
  • Provide referrals and consult orders in a timely manner.
  • Schedule and enter diagnostic tests and procedures into the order management system.
  • Obtain, verify, and update patient information, including demographics, insurance, and HIPAA forms.
  • Prepare examination rooms, escort patients, and clean examination rooms after visits.
  • Ensure proper preparation for patient visits and prepare pertinent information needed for patient visits.
  • Schedule appointments accurately and follow departmental guidelines.
  • Collect lab specimens according to departmental guidelines and accurately label specimens.
  • Complete necessary forms for patients and obtain vital signs, including BP, temp, pulse, height, and weight.
  • Document patient information accurately in the EHR system.
  • Work cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
  • Review and reconcile medication lists and document allergies in the EHR system.
  • Reconcile encounters daily and accurately, according to policy guidelines.
  • Use tasking appropriately and communicate with the Office Supervisor/Manager promptly.
  • Maintain an organized sample closet and discard outdated medication.

Requirements

  • High School Graduate or GED; Bachelor's/Associate Degree preferred.
  • Medical Assistant Certification required; obtain and maintain certification through SMG's program within 4 months of hire.
  • MA/PSR work experience preferred.
  • Must obtain BLS within 60 days of hire.
  • Excellent customer service skills and ability to communicate in English, both orally and in writing.
  • Ability to be a team player, deal with difficult personalities, and organize multiple tasks in a timely manner.
  • Basic proficiency in computer use and knowledge of medical office terminology preferred.

About Our Commitment

VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.