Guest Services Representative

2 weeks ago


Raleigh, North Carolina, United States Auro Hotels Full time

Position Title: Front Desk Agent/GSA

Salary: $12-$14 (Based on Experience)

Job Category: Front Office

Overview:

The esteemed Auro Hotels is in search of a committed Front Desk Agent/GSA. The main objective of this role is to warmly welcome and assist guests in a professional and courteous manner. Responsibilities include registering guests, providing attentive service throughout their stay, resolving any issues, and ensuring a pleasant departure experience.

Key Responsibilities:

  • Welcome guests with a friendly demeanor, maintaining eye contact and using a clear, positive voice to address their needs.
  • Utilize operational and sales techniques to optimize occupancy rates and promote hotel amenities effectively.
  • Manage cash transactions in accordance with accounting standards and ensure compliance with all financial procedures.
  • Facilitate effective communication within the Front Office and across all hotel departments, staying informed about operational matters.
  • Follow safety and security protocols, responding appropriately to emergencies and maintaining the integrity of guest information.
  • Operate front office technology and equipment, including computers and telecommunication systems.
  • Efficiently complete the guest registration process, ensuring accurate information is collected and communicated.
  • Handle payment transactions securely, including credit card authorizations and cash management.
  • Provide guests with safety deposit box services as per hotel guidelines.
  • Answer phone calls promptly, conveying messages accurately and assisting guests with inquiries.
  • Address and resolve guest complaints with professionalism, documenting issues and solutions for management review.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience: 1-2 years in customer service, particularly in hotel front desk operations.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All candidates are subject to background checks and substance abuse screenings prior to employment offers.



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