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Guest Services Representative

2 months ago

Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

Job Overview:

As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in providing exceptional service to our guests. This position involves welcoming and registering guests, ensuring a seamless experience throughout their stay, and managing the settlement of accounts upon departure. Key responsibilities include handling reservations, performing concierge duties, and delivering attentive service to enhance guest satisfaction.

Key Qualifications:

  • High School diploma or equivalent is essential; coursework in hospitality or related fields is advantageous.
  • Previous experience in a hotel or similar environment is preferred.
  • A positive demeanor and a strong commitment to customer service are essential.
  • Ability to manage multiple tasks, pay attention to detail, and solve problems effectively.
  • Excellent communication skills to convey information clearly.
  • Quick decision-making abilities to evaluate and choose the best course of action.
  • Capability to thrive in high-pressure situations.
  • Proficient in addressing workplace challenges by anticipating and resolving issues proactively.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Basic understanding of financial data and arithmetic operations.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Logical thinking skills to analyze problems and interpret information accurately.
  • Familiarity with Microsoft Office applications is required.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel services and guest offerings.
  • Ability to contribute to a positive work environment.

Primary Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain professional appearance and adhere to uniform standards.
  • Ensure regular attendance as per scheduling requirements.
  • Comply with company policies and procedures to promote safe and efficient operations.
  • Greet and assist all guests at the Front Desk with warmth and friendliness.
  • Manage telephone operations and ensure adherence to performance standards.
  • Efficiently handle requests for information, mail, and messages.
  • Respond to guest inquiries regarding hotel services and local attractions.
  • Foster effective communication and teamwork with colleagues across departments.
  • Stay informed about rates, packages, and special promotions.
  • Gather necessary information for room reservations and follow established procedures.
  • Understand and adhere to company policies and hospitality terminology.
  • Assist in emergency procedures as needed.
  • Facilitate check-ins and check-outs in a courteous and efficient manner.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure proper logging and delivery of packages and messages to guests.
  • Utilize proper communication etiquette when interacting with team members.
  • Deliver guest items as requested, including luggage and amenities.
  • Maintain current knowledge of property amenities and local attractions.
  • Perform additional duties as assigned, contributing to overall hotel cleanliness and safety.

Company Overview:

As a leader in hotel management, our extensive portfolio encompasses numerous properties across various locations, representing a blend of luxury and lifestyle accommodations. Our dedicated team is committed to delivering outstanding service and achieving exceptional results, thriving in a culture that inspires excellence.

Benefits:

Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package, which includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.