Design Team Lead

8 hours ago


Wauwatosa, Wisconsin, United States Crate and Barrel Full time

About the Role

We're seeking a talented and driven professional to join our team as a Design Team Lead at Crate and Barrel. As a key member of our design team, you will be responsible for leading a team of associates to meet daily sales goals and exceed customer expectations.

Key Responsibilities

  • Lead a designated functional team and manage associate workload in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies, and procedures.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with the Assistant Store Leader to identify opportunities and corrective actions.
  • Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors.

Requirements

  • Strong communication and interpersonal skills.
  • High school diploma/GED or equivalent.
  • 1+ years customer service or retail experience.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

About Us

Crate and Barrel is a leading home furnishings retailer with a passion for inspiring purpose-filled living. We're committed to delivering high-quality products that bring beauty and function to people's homes.



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