Event Experience Manager

12 hours ago

Nashville, Tennessee, United States 1410 51ST AVE LLC Full time
Unlock the Power of Exceptional Event Experiences

About 1410 51ST AVE LLC

We are a dynamic event venue company dedicated to delivering unique and memorable experiences for all. As an equal employment opportunity employer, we believe in diversity and encourage anyone to apply.

Job Summary

The Beverage Operations Coordinator is a key member of our team responsible for overseeing all aspects of beverage service from proposal to event day. This fast-paced role requires exceptional organizational skills, attention to detail, and the ability to multitask while providing top-notch customer service.

Key Responsibilities:
  • Beverage Management:
    • Meet with clients to present customized beverage package offerings that enhance their experience
    • Create and manage beverage proposals within established pricing guidelines
    • Upsell additional services to elevate client satisfaction
    • Work closely with clients to address beverage-related questions or concerns
    • Manage local distributor and vendor accounts, ensuring seamless communication with our Director of Finance and Senior Beverage Manager
    • Maintain accurate inventory control, including ordering and receiving supplies, tools, products, and consumables
    • Coordinate glassware rental orders with vendors based on event specifics
    • Analyze beverage profitability to optimize revenue growth
    • Hire, train, and supervise bartending staff to deliver exceptional service
    • Approve hours worked by part-time beverage employees
    • Stay up-to-date on industry trends, local liquor laws, and market competition
    • Oversee all aspects of beverage service on event days, including setup and management of bar equipment
    • Ensure timely and efficient execution of events, maintaining quality control throughout service
    • CHECK-IN, MANAGE, AND CHECK-OUT VENUE BAR STAFF ON-SITE, INCLUDING HOSTING PRE-SHIFT MEETINGS WITH BAR STAFF
  • Event Day Management:
    • Serve as the primary point of contact for clients and guests on event days, addressing any questions or concerns promptly
    • Develop strong knowledge of venue services, operations, and contract terms to guarantee successful events
    • Collaborate with Client Concierge to review event diagrams, timelines, and vendor information
    • Compile necessary documents and forms for Client Concierge and Venue Manager
    • Welcome coordinators and vendors, conducting routine surveillance and check-ins throughout the event
    • Evaluate guest satisfaction and respond to any issues in a prompt and professional manner
    • Be present on-site for all events, typically from bar setup through load-out and guest departure
    • Document event details and photos, including vendor arrival and departure, maintenance needs, safety incidents, and client interactions in the Passdown Report
    Requirements and Qualifications:
    • Prior experience in catering, bars, or restaurants is highly preferred
    • Current local alcohol certification(s) are mandatory
    • Strong leadership abilities to manage waitstaff during event setup and service
    • In-depth knowledge of commonly used concepts, practices, and procedures in an event venue, as well as alcohol and beverage service
    • Able to effectively crowd control and mediate stressful situations involving intoxicated guests
    • Must be at least 21 years old
    • Availability on evenings, weekends, and Wednesdays (team office day) is required
    • Experience in bar or bartending operations is essential
    • Passion for building a great team and ensuring customer satisfaction
    • Familiarity with Google Applications and an affinity for new technologies and software
    • Strong written communication skills
    • Able to troubleshoot problems using available resources, multitask, and delegate
    • Reliable transportation, cell phone, and working computer are must-haves
    • Able to stand for extended periods and lift up to 50 pounds
    • Wear black or approved business casual attire during events

Compensation Package:

The compensation for this role includes a competitive base salary paid bi-monthly, determined by experience, plus eligibility for overtime and gratuity. The company offers a percentage coverage of health insurance plans, making this an attractive opportunity for those seeking a stable and rewarding career.

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