Customer Experience Ambassador

2 weeks ago

Nashville, Tennessee, United States Brilliant Earth Full time

Role Overview:

The Customer Experience Ambassador will play a pivotal role in delivering exceptional experiences for every Brilliant Earth customer while supporting critical operational needs. This position is dedicated to fostering a personalized environment for every guest, ensuring seamless interactions, and driving customer satisfaction.

Job Summary:

We are seeking an experienced and customer-focused individual to join our dynamic team as a Customer Experience Ambassador. This role is ideal for those who can provide top-notch service, work collaboratively in a fast-paced environment, and be the face of our company while greeting customers and ensuring exceptional experiences in our showrooms.

Key Responsibilities:

  • Customer Experience:
    • Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
    • Greet and welcome guests with enthusiasm, warmth, and professionalism.
  • Operational Support:
    • Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
    • Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
    • Manage the security of goods and provide expertise on operational policy and procedure.
    • Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor, and signage maintenance, and regular cross-functional reviews/checkpoints.
    • Assist walk-in clients by matching them with an available sales representative or schedule them for a return visit.
    • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor, and signage maintenance, and regular visual merchandising reviews.
  • Continuous Improvement:
    • Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
    • Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements:

  • Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred.
  • A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • An ability to think critically and adapt quickly in a flexible environment.
  • Exceptional time management skills and accountability.
  • A team player mindset with an ability to work collaboratively and cross-functionally.
  • Strong computer and organization skills.
  • Interest in socially and environmentally responsible organizations and products.

What We Offer:

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth. In addition, we offer a competitive salary range of $55,000 - $65,000 per year, as well as a robust benefits package, including:

  • Medical, dental, and vision insurance kick in on the first day of your 2nd month.
  • 401k match of 4% of your annual salary.
  • Paid Time Off of 3 weeks per year in the first year, increasing to 4 weeks per year after 2 years of service.
  • Disability and Life insurance with 100% employer-paid premiums.
  • Pre-Tax Commuter Benefits.
  • Continued Education opportunities, including company-sponsored learning and tuition reimbursement for role-specific trainings.
  • Employee Discounts of 20% off Brilliant Earth jewelry.
  • Wellness Benefits, including access to exclusive discounts on gym memberships and an Employee Assistance Program.
  • Giving Back and Volunteer Opportunities, including participation in local initiatives and company-sponsored volunteer events.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and rewarding role, please submit your resume and a cover letter explaining why you're a great fit for this position. Don't forget to include a sentence about your favorite shape of diamond. We can't wait to hear from you

About Us:

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We're a collaborative and fast-paced team that values respect, encouragement, and open communication. If you're looking for a company that shares your values and is passionate about creating positive change, we invite you to join us on this exciting journey

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