IT Technical Support Specialist

3 weeks ago


Chicago, Illinois, United States Blue Cross Blue Shield companies Full time
Job Description:

We are seeking a highly skilled IT Technical Support Specialist to join our team. This individual will be responsible for providing technical support and maintenance for our software products, ensuring they meet the needs of our stakeholders. The ideal candidate will have a strong understanding of design, implementation, and management of various database systems, including Oracle, DB2, UDB, MySQL, MS SQL, and Vertica.

Key Responsibilities:
  • Maintenance and administration of application and server resources
  • Analysis, evaluation, and support of environment operation, including monitoring systems, resources, applications, and users
  • Estimating models development and refinement based on previous project actuals and trends
  • Troubleshooting and debugging of Information Technology systems and products
  • Documentation practices and formal artifacts production

Required Skills and Qualifications:

* Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience
* Minimum 7+ years of IT work experience focused in production support
* Experience as a team lead or member on project teams in a cross-functional environment
* Expert knowledge of design, implementation, and management of various database systems
* Strong analytical skills and excellent written, verbal, and listening communication skills
* Ability to communicate effectively with Plan management at all levels of the organization

Benefits:

We offer a comprehensive package of benefits, including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account, and many other benefits to eligible employees.

Estimated Salary: $107,667 - $150,995

Please note that you must be in your current position for a minimum of 6 months to be eligible to apply for other internal positions.

Our company is part of Blue Cross Blue Shield companies, which provide health insurance to millions of Americans. We strive to maintain high-quality software products and ensure their availability to our stakeholders.

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