Hospitality Training Specialist

1 week ago


Miami, Florida, United States HMG Plus, Inc. Full time

HMG Plus, Inc. is seeking a dedicated and experienced Hospitality Training Specialist to join our team.

In this role, you will play a vital part in shaping the success of our hospitality staffing service by developing and delivering engaging training programs for our diverse workforce.

Responsibilities:

  • Design and implement comprehensive training curricula for various hospitality roles, encompassing customer service, operational procedures, safety protocols, and industry best practices.
  • Deliver engaging and interactive training sessions to groups of individuals, utilizing a variety of instructional methods such as lectures, demonstrations, role-playing, and hands-on exercises.
  • Assess trainee comprehension through quizzes, evaluations, and practical assessments, providing constructive feedback and guidance for improvement.
  • Stay abreast of industry trends and advancements in hospitality training methodologies, incorporating new techniques and technologies into our programs.
  • Collaborate with management and other departments to identify training needs and develop customized solutions that align with organizational goals.
  • Maintain accurate records of training activities, participant progress, and program effectiveness.

Qualifications:

  • Proven experience in hospitality training and development, preferably within a staffing agency or similar environment.
  • Strong understanding of hospitality industry standards, practices, and customer service principles.
  • Excellent communication, interpersonal, and presentation skills, with the ability to engage and motivate trainees.
  • Proficiency in MS Office Suite, particularly PowerPoint for creating engaging training materials.
  • Experience using Visio a plus.
  • Experience using SharePoint a plus.
  • Experience with surveys, specifically Novi a plus.

Certificates, Licensures, Registrations:

  • Notary license is a plus.


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