Hospitality Training Specialist
1 week ago
HMG Plus, Inc. is seeking a dedicated and experienced Hospitality Training Specialist to join our team.
In this role, you will play a vital part in shaping the success of our hospitality staffing service by developing and delivering engaging training programs for our diverse workforce.
Responsibilities:
- Design and implement comprehensive training curricula for various hospitality roles, encompassing customer service, operational procedures, safety protocols, and industry best practices.
- Deliver engaging and interactive training sessions to groups of individuals, utilizing a variety of instructional methods such as lectures, demonstrations, role-playing, and hands-on exercises.
- Assess trainee comprehension through quizzes, evaluations, and practical assessments, providing constructive feedback and guidance for improvement.
- Stay abreast of industry trends and advancements in hospitality training methodologies, incorporating new techniques and technologies into our programs.
- Collaborate with management and other departments to identify training needs and develop customized solutions that align with organizational goals.
- Maintain accurate records of training activities, participant progress, and program effectiveness.
Qualifications:
- Proven experience in hospitality training and development, preferably within a staffing agency or similar environment.
- Strong understanding of hospitality industry standards, practices, and customer service principles.
- Excellent communication, interpersonal, and presentation skills, with the ability to engage and motivate trainees.
- Proficiency in MS Office Suite, particularly PowerPoint for creating engaging training materials.
- Experience using Visio a plus.
- Experience using SharePoint a plus.
- Experience with surveys, specifically Novi a plus.
Certificates, Licensures, Registrations:
- Notary license is a plus.
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