Medical Registration Associate

2 weeks ago


Winnebago, Nebraska, United States Winnebago Comprehensive Healthcare System Full time
Job Overview

Location
Winnebago Comprehensive Healthcare System

Position Type
PRN/On-Call

Compensation
$24.34 Hourly

Role Summary

The Patient Access Representative (PAR) plays a crucial role in delivering clerical and administrative support within the healthcare setting. This position is the primary point of contact for patients, responsible for gathering and processing essential demographic and insurance information. The PAR operates in both the Outpatient Clinic and the Emergency Department, ensuring a thorough and empathetic collection of all necessary data to effectively register patients for services.

This role is designated as PRN (as needed), with shifts available during both daytime and overnight hours. The selected candidate will be expected to cover shifts during periods of staffing shortages or to fulfill specific tasks as required. A minimum of three shifts every 30 days is mandatory.

Key Responsibilities:

As a Patient Access Representative, you will undertake various duties that support the healthcare team, including but not limited to:

  • Patient Registration: Facilitate the department's operations by managing incoming and outgoing communications, including phone calls and electronic messages.
  • Maintain accurate appointment schedules and clinic availability using the appropriate scheduling systems, ensuring all data is complete and verified.
  • Conduct patient interviews to collect information necessary for eligibility determination and to initiate or reactivate health records. Ensure confidentiality and accuracy in handling patient information.
  • Collaborate with Patient Benefits Coordinators to identify patients who may qualify for third-party resources.
  • Perform additional duties as assigned to support the department's functions.
Qualifications:

  • High School Diploma or equivalent, with a minimum of 2 years of experience in a healthcare environment.
  • Familiarity with the eligibility criteria of the Winnebago Comprehensive Healthcare System.
  • Understanding of medical terminology and interview techniques.
  • Knowledge of the Privacy Act of 1974 and the importance of maintaining confidentiality.
  • Experience with third-party resources such as Medicaid and Medicare.
  • Proficient in using electronic systems for clerical support.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Ability to handle sensitive information with discretion and provide exceptional customer service.
Training Requirements:

Ongoing training as necessary to maintain proficiency in the role.

Physical and Cognitive Requirements:

Normal office duties, including the ability to lift up to 10 lbs, and the capacity to sit, stand, and walk for extended periods. Strong reading, writing, and analytical skills are essential.

Language Proficiency:

Fluency in English, with strong verbal and written communication skills.

Compliance:

All candidates must adhere to relevant regulations regarding background checks and declarations related to child abuse or violent felonies.

Winnebago Comprehensive Healthcare System is committed to equal employment opportunities, ensuring a diverse and inclusive workplace.

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