Warranty Services Administrator

5 days ago


Roseville, United States Sapphire Innovations Full time
Job Overview

Sapphire Innovations is seeking a highly skilled Warranty Services Administrator to join our team. As a key member of our customer service department, you will be responsible for processing and monitoring warranty claims, bookings, and payments, as well as corresponding with customers regarding reported warranty claims.

Key Responsibilities
  • Establish and optimize SAP warranty checks to prevent fraud and ensure accurate processing of warranty invoices.
  • Process and monitor warranty and quality data, including cost accounting, to identify areas for improvement and cost savings.
  • Maintain and set up the SAP model master and customer master to ensure accurate and efficient warranty processing.
  • Develop and implement strategies to control costs and reduce service expenses.
  • Provide first-line support for horizon problems and ensure timely resolution of customer inquiries.
  • Manage daily credit limit and develop strategies to avoid spare parts shortages.
  • Oversee inventory management and ensure compliance with scrapping protocols.
Requirements
  • Completed vocational training or degree in electrical engineering, IT, or engineering, with at least 3 years of experience in customer service for warranty services.
  • Technical knowledge and analytical skills are essential for this role.
  • Extensive experience with the SAP warranty application process is required.

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