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Customer Service Associate

2 months ago

Roseville, California, United States The Niello Company Full time

Customer Service Associate - Niello Acura

As a vital member of our team, you will be responsible for handling financial transactions for services rendered and products sold. Your duties will include:

  • Processing payments efficiently and accurately, ensuring all checks and credit card transactions are verified.
  • Returning change and receipts to customers promptly.
  • Maintaining comprehensive customer service records and logs.
  • Managing and organizing all relevant paperwork associated with transactions.
  • Keeping accurate inventory logs for parts sold.
  • Ensuring precise warranty records to facilitate timely delivery of warranty reimbursements.
  • Collaborating with bookkeeping staff or administrative assistants as required.
  • Organizing files and logs systematically and processing all necessary paperwork.
  • Reviewing all charges meticulously to confirm their accuracy before accepting cash payments.
  • Providing immediate and courteous acknowledgment to both external and internal customers.
  • Expediting service at the cash register with a focus on promptness and accuracy.

General Expectations

We expect our associates to:

  • Commit to ensuring customer satisfaction.
  • Participate in company meetings as necessary.
  • Follow lawful directions from supervisors.
  • Understand and adhere to workplace rules and procedures.
  • Interact positively with colleagues to enhance employee morale.
  • Uphold confidentiality and non-disclosure agreements.

Job-Specific Expectations

This is a full-time position with a work schedule from Tuesday to Saturday, 8:00 am to 5:00 pm.

Physical Requirements

As part of your role, you will:

  • Spend time indoors in a climate-controlled environment.
  • Engage in regular sitting, standing, and walking.
  • Occasionally bend, twist, or stoop.
  • Infrequently kneel, squat, reach overhead, or climb stairs.
  • Perform repetitive hand and finger movements regularly.

Qualifications:

  • High School Diploma or equivalent.
  • Valid Driver's License.
  • Clean DMV record.

Other Requirements:

  • Ability to read and comprehend instructions and information.
  • Professional appearance and demeanor.
  • Excellent verbal and written communication skills.
  • Capability to meet the company's production and quality standards.

Our Vision

To be Northern California's premier automobile dealer for the products we represent.

Our Mission

We are dedicated to delivering exceptional automotive products and service while treating our customers and employees with unwavering integrity.

Our Core Values

  • Teamwork
  • Respect
  • Encouragement of self-improvement
  • High expectations
  • Embracing change
  • Valuing our customers
  • Supporting our community

Benefits and Perks:

  • Comprehensive health plans including Kaiser HMO, Sutter Health Plus HMO, and more.
  • 401(k) with company match.
  • Vision and dental plans, including orthodontic coverage.
  • Company-paid life and AD&D insurance.
  • Employee Assistance Program, paid time off, and paid holidays.
  • Discounts on company products and services.

Recognition:

The Niello Company has been honored multiple times as one of the Top 100 Best Dealerships to Work For, reflecting our commitment to creating a positive work environment.