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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Lennar. As a key member of our customer service team, you will be responsible for providing exceptional support to our homebuyers and trade partners, ensuring a seamless and satisfying experience throughout the warranty service process.
Key Responsibilities- Schedule and supervise trade partner repairs in homes after delivery to homeowners.
- Respond to and resolve service claims in a timely and professional manner.
- Set inspection of service claims within seven days of receipt and schedule work appointments with trades within 10 days.
- Complete warranty items for customers in one visit to the home 80% of the time on the initial work appointment.
- Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within 23 days.
- Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
- Maintain positive homeowner relations, providing knowledgeable, timely, and professional service.
- Evaluate trade partner and product performance, providing ongoing information to the Customer Care Manager.
- Participate in emergency on-call rotation service schedule and work with the Customer Care Manager on special projects or Division President as needed.
- Participate in department meetings and maintain accurate service request logs and documentation of all work performed.
- One year of residential customer care or construction field experience preferred.
- High school diploma or GED preferred, but will accept equivalent work experience.
- Valid driver's license required.
- Maintain regular attendance and punctuality relative to daily work schedule.
- Excellent communication skills, verbal and written.
- Basic skills in Microsoft Office.
- Strong organizational and interpersonal skills.
- Ability to deal effectively with confrontational situations and maintain objectivity in public relations.
- Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
- Follow directions from a supervisor.
- Understand and follow work rules and procedures.
- Accept constructive feedback.
- Team player.
This role requires the ability to work 8 hours per day in the confined quarters of a construction trailer, operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.
BenefitsLennar offers a comprehensive benefits package, including comprehensive medical, dental, and vision benefits, flexible spending accounts, health savings accounts, health reimbursement accounts, and commuter savings accounts. Additionally, we offer vacation time, holidays, sick leave, and personal days. Our associates are also eligible for a 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay, paid maternity and bonding leave, new hire referral bonus program, associate assistance plan, Lennar Education Assistance Program (LEAP), associate discount program through Perks at Work, and associate home purchase program.