Hotel Guest Service Representative

2 weeks ago


Metairie, Louisiana, United States Best Western Plus Full time
Job Summary

The Guest Service Agent is responsible for providing exceptional customer care to hotel guests throughout their stay. This role requires a high level of professionalism, attention to detail, and effective communication skills.

Key Responsibilities
  • Register guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Coordinate room status updates with the housekeeping department, including notifications of checkouts, late checkouts, and special requests.
  • Use persuasive selling techniques to promote hotel services and rooms.
  • Manage and resolve guest complaints in a professional and courteous manner.
  • Process guest check-outs and handle monetary transactions.
  • Maintain a high level of professional appearance and demeanor.
Requirements
  • Outgoing personality and excellent communication skills.
  • Dependable and reliable, with a high school diploma or equivalent.
  • Previous hotel-related experience preferred.
  • Ability to work all shifts, including 6am-2pm, 2pm-10pm, 10pm-6am, and flexible shifts.


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