Guest Service Expert

1 week ago


Metairie, Louisiana, United States Marriott Full time
About the Role

We are seeking a skilled Guest Service Expert to join our team at Courtyard. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and exceeding their expectations
  • Work collaboratively with the kitchen team to ensure seamless service and efficient food delivery
  • Manage the guest experience, from greeting and seating to serving and clearing tables
  • Maintain a clean and organized work environment, adhering to Marriott's high standards of quality and safety
  • Develop and maintain a thorough knowledge of our menu, ingredients, and preparation methods
  • Communicate effectively with guests, colleagues, and management to ensure seamless service and resolve any issues that may arise
Requirements
  • High school diploma or equivalent required; related work experience a plus
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities with ease
  • Physical stamina to stand for long periods, lift up to 25 pounds, and move around the restaurant with ease
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
About Marriott

Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and creating memorable moments for our guests. We are passionate about providing a safe, inclusive, and welcoming environment for all our guests and colleagues.

We are an equal opportunity employer, dedicated to diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Courtyard.



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