Customer Engagement Director

1 week ago


Knoxville, Tennessee, United States RoomOne Solutions Full time
About RoomOne Solutions

We are a leading provider of Packaged Terminal Air Conditioners (PTACs) to the hospitality industry. Our mission is to deliver the lowest cost of conditioned air to the PTAC market through our innovative sales and marketing strategies.

Job Description

We are seeking a highly motivated and results-driven Customer Engagement Manager to lead our team of customer engagement and sales support agents. This role is pivotal in driving our sales initiatives and building strong customer relationships.

Key Responsibilities:
  • Lead and motivate a team of customer engagement and sales support agents, setting clear goals and expectations.
  • Develop compelling sales pitches and create SOPs for outbound customer engagement and sales processes.
  • Collaborate with the sales team to identify opportunities, refine sales strategies, and improve customer outreach methods.
  • Build and maintain strong relationships with customers through proactive engagement and personalized interactions.
  • Oversee the execution of sales and customer engagement initiatives, ensuring effective implementation and tracking of results.
Requirements:
  • 5+ years of experience in a customer and sales-focused role, with a proven track record of leading teams and driving customer engagement.
  • Strong ability to develop and execute sales strategies and pitches.
  • Proven experience in leading and motivating teams to achieve sales targets.
  • Customer-centric mindset with a deep commitment to understanding and addressing customer needs and building lasting relationships.
  • Exceptional attention to detail and a focus on delivering high-quality customer interactions.

This role will require between 20%-40% travel to trade shows and events. If you are a motivated and results-driven professional with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity.



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