Client Support Specialist

1 week ago

Houston, Texas, United States Houston Astros Full time
Job Title: Client Support Specialist

The Client Support Specialist is a key member of the Houston Astros organization, responsible for providing top-notch technical support to our team, affiliates, and foundation. This role requires a strong understanding of computer hardware, software, and diagnostic utilities.

Key Responsibilities:
  • Provide level one and level two technical support via phone, email, and in-person assistance.
  • Configure and deploy workstations, troubleshoot issues, and escalate incidents as needed.
  • Manage Microsoft Office 365 Administration, including new hire and termination processes, groups, email, and shared calendars.
  • Support Polycom RealPresence Administration, including adding and removing new Polycom hardware using Microsoft Teams.
  • Manage Patch Deployment, Desktop GPO Administration, Email Filter Administration, and Mobile Device Management using Intune and Apple Business Manager.
  • Configure, deploy, manage, and retire Apple devices, including iPhones and iPads.
  • Manage Printer Administration for the fleet of HP and Konica printers, including working with support vendors.
  • Manage Barco ClickShare devices and support conference rooms.
  • Assist in maintaining accurate operating inventories and manage asset management.
  • Perform other duties as assigned.
Requirements:
  • Bachelor's degree and/or relevant work experience.
  • 3+ years of relevant work experience.
  • Strong knowledge of computer hardware, including printers, desktop and laptop computers, monitors, keyboards, and mice.
  • Application support experience with Office 365 Administration, Azure Active Directory, Active Directory, Microsoft Office, Adobe, Windows 10, Multi-Factor Authentication, and Antivirus products.
  • Proven analytical and problem-solving abilities with attention to detail.
  • Working knowledge of a range of diagnostic utilities.
  • Exceptional written and oral verbal communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills for effective customer/client interaction.
  • Spanish fluency is a plus.
Work Environment:

This role will work in an office and stadium environment. The noise level is usually moderate but can be loud within the stadium environment.

Physical Demands:

The employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This role will require the individual to be physically moving, bending, lifting, and walking for long periods of time.

Travel:

Travel is expected in this role, including attending Spring Training and home and away games with the assigned Affiliate. A driver's license is required.

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