Client Support Specialist

1 week ago


Provo, Utah, United States Careers Full time
Compensation
  • Base salary: $16 per hour
  • Monthly performance bonus: 8% (~ $2,000 monthly)
  • Total earnings: $32,000 - $65,000 annually
  • Flexible work hours with the option to work remotely 3 out of 5 days a week (in-office presence required on Tuesdays and Wednesdays)
Position Overview

We are experiencing rapid growth within our Customer Support division. Client Support Specialists handle incoming inquiries and assist customers with the registration and payment processes, as well as app onboarding, ensuring an exceptional customer experience. This role is essential for fostering and maintaining relationships with our clients. Responsibilities include both inbound and outbound communications, primarily focusing on follow-up reminders for renewing expired registrations.

Client Support Specialists will collaborate with the Product Manager to refine our offerings based on valuable feedback gathered from users. This position is vital to the success of our innovative product and is among the fastest-growing roles within our organization.

Key Responsibilities:

Registration & Renewal Support
  • Conduct outbound communications (via phone and email) to engage customers and encourage registration or renewal.
Customer Support
  • Address inbound customer inquiries through online chat, email, and phone, resolving issues related to registration, company profiles, or account status.
  • Direct other inquiries to the appropriate departments within the organization.
  • Update customer information in our CRM system during and after each interaction.
App Onboarding & Feature Engagement
  • Assist customers in setting up their profiles within the app.
  • Guide clients in providing comprehensive information to maximize their success with our software.
  • Effectively communicate the value proposition of our services to encourage active engagement.
Technical Support Coordination
  • Utilize various tools to gather necessary information for resolving customer inquiries.
  • Create support tickets for the technical support team when additional assistance is required.
Qualifications for Success
  • A genuine enthusiasm for helping others and contributing to the success of a rapidly growing company.
  • Familiarity with modern CRM tools.
  • Ability to work independently with minimal supervision.
  • Professional demeanor with strong communication skills, both verbal and written.
Job Requirements
  • Experience in customer service, sales, or a related field is advantageous.
Benefits
  • $16 hourly base pay.
  • Performance-based bonus of 8% of sales, paid monthly.
  • Company-provided laptop.
  • Medical coverage through a reputable provider for full-time employees.
  • 401(k) plan with company matching up to 4%.
  • Paid holidays and time off.
  • Flexible work hours, with the option to work from home three days a week.
  • Opportunities to gain valuable experience working with prominent clients.
  • Potential for career advancement within the company.
About Us:

We are a dynamic technology firm specializing in supply chain risk management. Our cloud-based compliance platform assists large corporations in mitigating risk by systematically verifying their vendors and suppliers. Combining professional services with innovative web applications, we enable our clients to efficiently review their vendor credentials.

Founded over a decade ago and supported by a venture capital firm, we are committed to accelerating our growth. With a dedicated team and a global client base, we strive to revolutionize the vendor compliance landscape while maintaining the agility and innovation of a tech startup.

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