Customer Senior Manager III

7 days ago


Annapolis Junction, Maryland, United States FLASH Technology Group Full time

Job Summary:

FLASH Technology Group is seeking a highly experienced Customer Senior Manager III to lead our customer-facing services team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery and operational management of our customer-facing enterprise IT services.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
    • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Service Delivery Management:
    • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
    • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
  • Strategic Planning and Execution:
    • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
    • Collaborate with stakeholders to align digital services with business objectives and technological advancements.
  • Technical Expertise and Solution Design:
    • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
    • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
  • Customer Relationship Management:
    • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
    • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
  • Budget and Resource Management:
    • Manage financial resources, including budget planning and cost control measures.
    • Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Requirements:

  • BS and 20 years of experience or HSD/25 yrs exp.
  • IAT Level 2 cert required. OR equivalent combo.
  • IAT Level 2 certificate is required within 6 months of start date.

Desired Skills:

  • Information Technology Infrastructure Library (ITIL) V3 knowledge
  • PMP

What We Offer:

  • Comprehensive Benefits Package
  • 6% 401K Match
  • Tuition/Certification Reimbursement
  • Great Referral Bonus Program


  • Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job Title: Senior Manager III - Customer FacingKey Responsibilities:As a Senior Manager III - Customer Facing at FLASH Technology Group, you will be responsible for leading and managing a team of digital services engineers and administrators. Your primary goal will be to ensure the delivery and management of customer-facing enterprise IT services meet or...


  • Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job DescriptionJob Title: Customer Senior Manager IIIJob Summary:We are seeking a highly experienced and skilled Customer Senior Manager III to join our team at FLASH Technology Group. As a key member of our leadership team, you will be responsible for leading a team of digital services engineers and administrators, providing guidance, mentorship, and...


  • Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job Summary:FLASH Technology Group is seeking a highly experienced and skilled Customer Senior Manager III to lead our customer-facing services team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery and operational management of our customer-facing enterprise IT services.Key Responsibilities:Leadership...


  • Annapolis Junction, Maryland, United States DCCA Full time

    About DCCADCCA is a veteran-owned IT business that specializes in providing innovative solutions to government agencies and commercial enterprises. With over 40 years of experience, we have established ourselves as a trusted partner in the IT industry.Job SummaryWe are seeking a highly skilled Software Administrator III to join our team. As a key member of...


  • Annapolis Junction, Maryland, United States GDIT Full time

    Job Description:Job Summary:As an Information Systems Senior Manager at GDIT, you will play a critical role in driving the company's enterprise IT strategy and delivering innovative solutions to our clients. This is a senior leadership position that requires a strong technical background, excellent leadership skills, and the ability to collaborate...


  • Annapolis Junction, Maryland, United States Amentum Full time

    US Citizenship is required to apply. This is a HYBRID role (work on-site at our Annapolis Junction office one day a week and telework the other days).The Subcontract Administrator III is responsible for all phases of subcontract administration, cradle to grave, to include acquisition planning, source selection, cost/price analysis, negotiation, post-award...


  • Annapolis Junction, Maryland, United States Amentum Full time

    Job SummaryAmentum is seeking a highly skilled Regulatory Compliance Specialist III to support an upcoming opportunity in a dynamic environment. As a key member of our team, you will be responsible for analyzing complex legal and policy documents to extract critical information and identify compliance obligations.Key ResponsibilitiesDocument Analysis:...

  • Policy Analyst III

    7 days ago


    Annapolis Junction, Maryland, United States Amentum Full time

    About the Role:Amentum is seeking a highly skilled Regulatory Compliance Specialist III to support our upcoming opportunity in a dynamic and challenging environment. As a key member of our team, you will play a critical role in analyzing legal and policy documents to extract key information and identify compliance obligations.Key Responsibilities:Document...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong relationships with residents and their families, providing...


  • Annapolis Junction, Maryland, United States DCCA Full time

    About DCCADCCA is a veteran-owned IT business that has been providing innovative solutions to government agencies and commercial enterprises since 1982. We take pride in offering career growth opportunities and a competitive compensation and benefits package.Job SummaryWe are seeking a highly skilled Systems Engineer III to join our team. The ideal candidate...


  • Annapolis, Maryland, United States RealStreet Full time

    Company Overview:RealStreet is a prominent firm dedicated to high-level construction employment, linking management professionals with contractors engaged in commercial and governmental initiatives. Since our inception in 2001, we have fostered enduring partnerships with top-tier companies throughout the United States.Position Summary:We are in search of a...

  • Software Engineer III

    4 weeks ago


    Annapolis Junction, Maryland, United States VIKTech LLC Full time

    VIKTech is seekign a fully cleared Software Engineer based out of Maryland. The Software Engineer III:Develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management information systems) based upon...


  • Annapolis Junction, Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech International Corporation is seeking a highly motivated and experienced Senior Service Delivery Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the delivery of high-quality services to our customers.Key Responsibilities:Oversee and de-conflict maintenance...


  • Annapolis Junction, Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureAt ManTech International Corporation, we're seeking a highly motivated and customer-oriented Senior Service Delivery Manager to join our team. As a key member of our organization, you'll play a critical role in protecting our national security while working on innovative projects that offer opportunities for...


  • Annapolis Junction, Maryland, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at a leading technology organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a...


  • Annapolis Junction, Maryland, United States Captivation Software Full time

    Job Title: Senior Information Systems Security Officer**Job Summary:**Captivation Software is seeking a highly skilled Senior Information Systems Security Officer to join our team. As a key member of our cybersecurity team, you will be responsible for ensuring the security and integrity of our information systems and programs.Key Responsibilities:Information...


  • Annapolis Junction, Maryland, United States GDIT Full time

    Information Systems Senior ManagerAre you ready to take on a leadership role in enterprise IT and drive innovation? Join GDIT as an Information Systems Senior Manager and be at the forefront of improving operational efficiency for agencies. Your expertise will make a significant impact on ensuring the safety and success of today and tomorrow.Key...


  • Annapolis, Maryland, United States Brightview Senior Living Full time

    About UsBrightview Senior Living is a leading provider of senior living services, recognized for its commitment to excellence and dedication to delivering top-notch services and groundbreaking care.Job SummaryWe are seeking a highly skilled and experienced Dining Services Manager to lead our Dining Services team in creating a resort-like dining experience...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a highly skilled and dedicated Dining Room Care Manager to join our team. As a Dining Room Care Manager, you will be responsible for providing exceptional dining and table services to our residents in the community's dining rooms and designated areas.Key ResponsibilitiesLead by Example: Serve as a role model in...


  • Annapolis, Maryland, United States Liberty Military Housing Full time

    Overview:Liberty Military Housing: Your Commitment to ServiceAt Liberty Military Housing, we are dedicated to serving those who protect our nation by offering military families comfortable and well-maintained residences in welcoming communities throughout the United States. Our team comprises highly skilled professionals with a mix of property management and...