Customer Senior Manager III
7 days ago
Job Summary:
FLASH Technology Group is seeking a highly experienced Customer Senior Manager III to lead our customer-facing services team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery and operational management of our customer-facing enterprise IT services.
Key Responsibilities:
- Leadership and Team Management:
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Service Delivery Management:
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Strategic Planning and Execution:
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Technical Expertise and Solution Design:
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
- Customer Relationship Management:
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Budget and Resource Management:
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Requirements:
- BS and 20 years of experience or HSD/25 yrs exp.
- IAT Level 2 cert required. OR equivalent combo.
- IAT Level 2 certificate is required within 6 months of start date.
Desired Skills:
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
What We Offer:
- Comprehensive Benefits Package
- 6% 401K Match
- Tuition/Certification Reimbursement
- Great Referral Bonus Program
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