Senior Service Delivery Manager

4 days ago

Annapolis Junction, Maryland, United States ManTech Full time

Secure Our Nation, Ignite Your Future

ManTech International Corporation is seeking a highly motivated and experienced Senior Service Delivery Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the delivery of high-quality services to our customers.

Key Responsibilities:

  • Oversee and de-conflict maintenance activities to ensure seamless service delivery.
  • Respond to outages and provide outage reporting/orchestration for Application SMEs.
  • Collaborate with internal and external customers to understand and respond to unique needs.
  • Understand the mission of the system and identify critical paths in operations.
  • Understand data flow and identify points of ingest and egress for data flow.
  • Engage with upcoming software and application releases to assist with Release Management tasks to meet customer and stakeholder requirements.

Requirements:

  • Full life cycle experience in developing architectural views for large systems.
  • Strong leadership skills with solid interpersonal skills.
  • Ability to support a work schedule that aligns with the Lead, generally from 0700 to 1700 local time.
  • Availability to provide on-call and after-hours support.
  • Ability to inquire with Technical and Non-Technical staff about specific requirements.
  • Ability to adapt to requirements and changes in mission focus.
  • Ability to work and communicate daily with Lead and customer management at various technical and organizational levels.
  • Knowledge of cloud concepts in relation to Infrastructure as a Service (IAAS) and Platform as a Service (PAAS).
  • Awareness of systems management and operational support tools and security and/or infrastructure experience.
  • Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience.
  • Preferred Qualifications:
  • Experience in leading teams of diverse technical subject matter experts.
  • Experience in software development methodologies and structured approaches to system development.
  • ITIL 4 Foundation.
  • Experience or fundamental understanding with the following technologies:
  • Red Hat Enterprise Linux.
  • Red Hat OpenShift.
  • VMware.
  • Windows Operating Systems.
  • Microsoft SQL Database.
  • Oracle Database.
  • SolarWinds.
  • SAFe Certification, preferred.

Clearance Requirements:

  • US Citizenship and an active DOD Secret clearance with the ability to obtain an agency-specific suitability clearance is required.

Physical Requirements:

  • Up to 10% travel may be required per year.
  • Ability to type.
  • The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve delivering presentations.
  • This position supports an IT operations environment. All employees should expect to support work on nights and weekends and may be included in an on-call rotation for after-hours support.

  • Senior Service Delivery Manager

    2 weeks ago

    Annapolis Junction, Maryland, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at a leading technology organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a...

  • Senior Service Delivery Manager

    23 hours ago

    Annapolis Junction, Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureAt ManTech International Corporation, we're seeking a highly motivated and customer-oriented Senior Service Delivery Manager to join our team. As a key member of our organization, you'll play a critical role in protecting our national security while working on innovative projects that offer opportunities for...

  • Customer Senior Manager III

    7 days ago

    Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job Summary:FLASH Technology Group is seeking a highly experienced Customer Senior Manager III to lead our customer-facing services team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery and operational management of our customer-facing enterprise IT services.Key Responsibilities:Leadership and Team...

  • Senior Manager of Customer Facing Services

    3 days ago

    Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job DescriptionJob Title: Customer Senior Manager IIIJob Summary:We are seeking a highly experienced and skilled Customer Senior Manager III to join our team at FLASH Technology Group. As a key member of our leadership team, you will be responsible for leading a team of digital services engineers and administrators, providing guidance, mentorship, and...

  • Customer Senior Manager III

    2 weeks ago

    Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job Title: Senior Manager III - Customer FacingKey Responsibilities:As a Senior Manager III - Customer Facing at FLASH Technology Group, you will be responsible for leading and managing a team of digital services engineers and administrators. Your primary goal will be to ensure the delivery and management of customer-facing enterprise IT services meet or...

  • Information Systems Senior Manager

    2 weeks ago

    Annapolis Junction, Maryland, United States GDIT Full time

    Information Systems Senior ManagerAre you ready to take on a leadership role in enterprise IT and drive innovation? Join GDIT as an Information Systems Senior Manager and be at the forefront of improving operational efficiency for agencies. Your expertise will make a significant impact on ensuring the safety and success of today and tomorrow.Key...

  • Dining Services Manager

    5 days ago

    Annapolis, Maryland, United States Brightview Senior Living Full time

    About UsWe are honored that Brightview Senior Living has been recognized as one of the top companies in the senior living industry for our commitment to excellence and customer satisfaction.OverviewAs a Dining Services Manager at Brightview Senior Living, you will play a key role in creating a warm and welcoming dining experience for our residents,...

  • Dining Services Manager

    5 days ago

    Annapolis, Maryland, United States Brightview Senior Living Full time

    About UsBrightview Senior Living is a leading provider of senior living services, recognized for its commitment to excellence and dedication to delivering top-notch services and groundbreaking care.Job SummaryWe are seeking a highly skilled and experienced Dining Services Manager to lead our Dining Services team in creating a resort-like dining experience...

  • IT Service Delivery Lead

    1 week ago

    Annapolis, Maryland, United States Independent Software Full time

    Job Summary:We are seeking an experienced Availability Manager, Senior to join our team at Independent Software. As a key member of our IT service delivery team, you will be responsible for ensuring the availability of all provided IT services to our clients.Key Responsibilities:Oversee the delivery of IT services, including desktop, server, network,...

  • Information Systems Senior Manager

    3 days ago

    Annapolis Junction, Maryland, United States GDIT Full time

    Job Description:Job Summary:As an Information Systems Senior Manager at GDIT, you will play a critical role in driving the company's enterprise IT strategy and delivering innovative solutions to our clients. This is a senior leadership position that requires a strong technical background, excellent leadership skills, and the ability to collaborate...

  • Information Systems Senior Manager

    18 hours ago

    Annapolis Junction, Maryland, United States GDIT Full time

    Job Description:Job Summary:As an Information Systems Senior Manager at GDIT, you will play a critical role in driving the company's enterprise IT strategy and delivering innovative solutions to our clients. This is a senior leadership position that requires a strong technical background, excellent leadership skills, and the ability to collaborate...

  • Availability Manager, Senior

    1 week ago

    Annapolis, Maryland, United States Independent Software Full time

    Job Summary:We are seeking an experienced Availability Manager, Senior to join our team at Independent Software. As a key member of our IT service delivery team, you will be responsible for ensuring the availability of all provided IT services to our clients.Key Responsibilities:Oversee the delivery of IT services, including desktop, server, network,...

  • Caregiver - Senior Living Assistant

    5 days ago

    Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong relationships with residents and their families, providing...

  • Senior Vice President of Service Offerings

    2 weeks ago

    Annapolis, Maryland, United States CLevelCrossing Full time

    Location:Remote, United StatesProfile:Senior Vice President - Service Offerings and Portfolio ManagementThe Customer Success and Services division is seeking a Senior Vice President of Service Offerings and Portfolio Management. This role within the CSS Global Operations team will emphasize the development and communication of integrated service solutions...

  • Senior Principal Systems Architect

    19 minutes ago

    Annapolis Junction, Maryland, United States SAIC Full time

    Job SummaryWe are seeking a highly experienced Senior Principal Systems Architect to join our team at SAIC. As a key member of our Enterprise Systems Engineering and Architecture team, you will provide high-quality engineering advisory services, system planning, integration, and architecture to our government intelligence agency customer.Key...

  • Availability Manager, Senior

    3 days ago

    Annapolis, Maryland, United States Independent Software Full time

    Job SummaryIndependent Software is seeking a highly skilled Availability Manager, Senior to oversee the delivery of IT services to our high-profile Government client. As a key member of our team, you will be responsible for ensuring the availability and reliability of our services, including desktop, server, network, telephony, and cloud-based services.Key...

  • Customer Service Director

    1 week ago

    Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Job Summary:FLASH Technology Group is seeking a highly experienced and skilled Customer Senior Manager III to lead our customer-facing services team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery and operational management of our customer-facing enterprise IT services.Key Responsibilities:Leadership...

  • Senior Vice President of Service Offerings

    2 weeks ago

    Annapolis, Maryland, United States CLevelCrossing Full time

    Location:Virtual, United StatesPosition Overview:The Customer Success and Services team at CLevelCrossing is seeking a Senior Vice President of Service Offerings. This pivotal role will focus on the development and communication of integrated service solutions that drive client success.Key Responsibilities:1. Lead the strategy for the services portfolio and...

  • Senior Cybersecurity Systems Engineer

    3 days ago

    Annapolis Junction, Maryland, United States Gormat Full time

    About the Role:Gormat is seeking a highly skilled and experienced Senior Cybersecurity Systems Engineer to join our team. As a key member of our cybersecurity team, you will be responsible for designing and implementing secure systems and architectures to protect our organization's sensitive data.Key Responsibilities:System Requirements Analysis: Analyze...

  • Caregiver - Senior Care Specialist

    4 days ago

    Annapolis, Maryland, United States Sunrise Senior Living Full time

    About Sunrise Senior LivingSunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care with a personal touch. Our mission is to champion quality of life for all seniors, and we're passionate about creating a supportive community for our residents and team members alike.Job OverviewWe're seeking a...