Front Desk Operations Coordinator

3 days ago


Vail, Colorado, United States Manor Vail Lodge Full time
About Us

Manor Vail Lodge is a luxurious condominium property located in the heart of Vail Village. Our resort offers an unparalleled level of service and amenities, making us the perfect choice for guests looking for a relaxing and rejuvenating experience.

Job Description:

This role involves providing exceptional guest service and ensuring a seamless experience for our guests. As a Front Desk Operations Coordinator, you will be responsible for checking-in and checking-out guests, balancing accounts, and handling any issues that may arise. You will also provide information and recommendations to guests about local attractions and activities.

Responsibilities:

  • Provide exceptional guest service, responding to inquiries and resolving any concerns in a timely manner.
  • Maintain accurate records of room availability and guest accounts.
  • Process payments and handle transactions efficiently.
  • Collaborate with other departments to ensure a smooth and enjoyable experience for our guests.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in hospitality or tourism.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and familiarity with reservation systems.

Benefits:

We offer a range of benefits to support the well-being of our employees, including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.



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