Front Desk Operations Team Lead

6 days ago


Vail, Colorado, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Marriott Vacations Worldwide. As a Customer Experience Manager, you will be responsible for supervising the Front Office staff to ensure excellent owner/guest service.

Main Responsibilities:
  • Supervise the Front Office staff to ensure excellent owner/guest service
  • Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests
  • Coordinate with Housekeeping to track readiness of rooms for check-in

The ideal candidate will have experience in customer-facing roles and be able to work well under pressure. We offer a competitive salary and a range of benefits including Medical/Dental/Vision Insurance, Paid Time Off, Paid Sick Leave, Paid Holidays, 401(k) Retirement Savings Plan, and more.



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