Application Support Specialist

7 days ago

Bridgeport, Connecticut, United States Antero Resources Full time
Job Summary

We are seeking a highly skilled Application Analyst to join our team at Antero Resources. As an Application Analyst, you will be responsible for providing technical and business support to local and remote end users for assigned business applications.

Key Responsibilities
  • Provide technical and business support to end users for assigned business applications, including training, resolving issues, and recommending solutions.
  • Manage the lifecycle of supported applications from implementation to retirement, including application configuration, maintenance, security management, licensing, and renewals.
  • Provide technical expertise and support for integration with other applications, including understanding infrastructure architecture and how other applications interact.
  • Manage vendor relations from a technical perspective and utilize vendor and other support options to resolve issues beyond internal application expertise or access.
  • Partner with vendors to understand application roadmaps, identify positive or negative impacts of upcoming changes, and make recommendations to increase efficiencies across the organization.
  • Ensure standards, patterns, and practices support and comply with internal IT processes, security policies, and controls established for in-scope SOX information systems.
  • Participate in the collection and provisioning of internal controls information to the IT Compliance Team to fulfill audit requests for SOX.
  • Establish and maintain system-related documentation, including architecture and data flow diagrams, business application guides, process and support manuals, application roadmaps, and run books.
  • Administer application changes through the change control process, including test planning, test execution, test result documentation, obtaining appropriate signoff from business and IT approvers, change promotion, and monitoring impact of changes.
Qualifications
  • High School Diploma or equivalent.
  • At least six (6) years of experience providing direct Tier II and III level support to end users of technical applications.
  • At least five (5) years of experience with Microsoft SQL Server 2018 and above, SQL scripting, ODBC, DNS, TCP/IP, and Windows operating systems.
  • Experience with MS Office applications: Word, Excel, PowerPoint, and Visio.
  • Experience with the use and application of reporting tools (i.e. Scheduler, SSRS, Spotfire, Crystal Reports).
Core Competencies
  • Ability to communicate clearly in verbal and written form with both non-technical users and technical Information Technology functions and vendor support.
  • Demonstrate consistent, logical, and rational approach to issues. Ability to evaluate issues and drive to the most appropriate resolution.
  • Learn applications from a technical support and users' viewpoints.
  • Strong understanding of computer equipment and peripherals, and networking fundamentals.
  • Knowledge of change management controls, processes, and procedures.
  • Ability to manage multiple tasks and apply appropriate priorities through the application of basic project management techniques and principles.
  • Must be self-reliant, self-motivated, and able to work well in a dynamic team environment.
  • Behave in accordance with rules of conduct and a good work ethic.

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