IT Support Specialist

3 days ago


Bridgeport, Connecticut, United States RLS Logistics Full time
Job Title: IT Support Technician

At RLS Logistics, we're seeking a highly skilled IT Support Technician to join our Technology Support Team. As a key member of our team, you'll be responsible for ensuring the continuity of our computer systems and networks across all RLS facilities and team members.

Key Responsibilities:
  • Assist team members with hardware and software installation, configuration, and ongoing usability.
  • Verify the functionality of hardware and software components daily.
  • Troubleshoot hardware and software issues in person, remotely, and via phone.
  • Participate in an on-call rotation to provide high-priority technical support during off-hours.
  • Monitor network usage and security.
  • Set up team member accounts and passwords.
  • Develop a basic understanding of company operations.
  • Test alternative pathways to resolve issues and document the path to resolution.
  • Ask targeted questions to diagnose problems.
  • Offer suggestions for possible upgrades and changes within the IT department.
  • Stay up-to-date with technology advancements.
What We Offer:
  • A challenging and fast-paced work environment where you can make a difference and grow personally and professionally.
  • A comprehensive benefits package, including healthcare, dental, PTO, 401(k) with company match, and more.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
Requirements:
  • Associate's degree or accredited IT certifications.
  • Microsoft Office 365 experience preferred.
  • Microsoft Azure experience preferred.
  • Advanced networking knowledge preferred.
  • Occasional travel requirements.
  • Ability to lift 50lbs and navigate ladders easily.
  • Minimum behavior requirements: Be Humble, Stay Hungry, and Live Smart.

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