Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at PrideStaff. As a key member of our Contact Center, you will play a vital role in delivering exceptional customer experiences and ensuring compliance with our client's life insurance licensing requirements.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls in a timely and efficient manner
- Respond to emails and chats with accuracy and professionalism
- Follow established communication protocols when handling customer inquiries
- Collaborate with field offices to resolve customer issues
- Monitor appointment paperwork and proactively address any discrepancies
- Process paperwork quickly and accurately
Requirements:
- 1-year of experience in a call center or similar environment
- Excellent phone and verbal communication skills, with active listening
- Familiarity with CRM systems
- Customer-focused and adaptable to diverse personality types
- Ability to multitask, prioritize, and manage time effectively
- High energy and a positive attitude
- Team-oriented and organized, with a self-starter mentality
About PrideStaff:
PrideStaff is a national staffing organization dedicated to delivering innovative solutions to employers. With a strong reputation for quality and a fun-loving work environment, we offer a range of benefits, including medical benefits, dedicated consultants, and career development resources.
Why Join PrideStaff?
- A supportive team environment
- Representation to top employers in North Dallas
- Full medical benefits package
- Dedicated consultants for career development
PrideStaff is committed to providing exceptional client experiences and employee success. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.
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