Bilingual Customer Service Representative

4 weeks ago


Vergennes, Vermont, United States PrideStaff Full time
Job Opportunity

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at PrideStaff. As a key member of our Contact Center, you will play a vital role in delivering exceptional customer experiences and ensuring compliance with our client's life insurance licensing requirements.

Key Responsibilities:

  • Manage a high volume of inbound and outbound calls in a timely and efficient manner
  • Respond to emails and chats with accuracy and professionalism
  • Follow established communication protocols when handling customer inquiries
  • Collaborate with field offices to resolve customer issues
  • Monitor appointment paperwork and proactively address any discrepancies
  • Process paperwork quickly and accurately

Requirements:

  • 1-year of experience in a call center or similar environment
  • Excellent phone and verbal communication skills, with active listening
  • Familiarity with CRM systems
  • Customer-focused and adaptable to diverse personality types
  • Ability to multitask, prioritize, and manage time effectively
  • High energy and a positive attitude
  • Team-oriented and organized, with a self-starter mentality

About PrideStaff:

PrideStaff is a national staffing organization dedicated to delivering innovative solutions to employers. With a strong reputation for quality and a fun-loving work environment, we offer a range of benefits, including medical benefits, dedicated consultants, and career development resources.

Why Join PrideStaff?

  • A supportive team environment
  • Representation to top employers in North Dallas
  • Full medical benefits package
  • Dedicated consultants for career development

PrideStaff is committed to providing exceptional client experiences and employee success. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.



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