Community Service Representative
2 months ago
Job Summary:
The Resident Service Specialist will be responsible for coordinating responses to resident service issues, tracking and following up on move-in satisfaction, and maintaining company customer service standards within the community. This role will also involve completing various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, and coordinating concierge-type customer service.
Key Responsibilities:
- Ensure each new resident has a move-in orientation conducted by appointment.
- Coordinate with the service team to address resident concerns and resolve issues in a timely manner.
- Manage Onesite responsibilities, including scanning required move-in documents and overseeing pending tasks.
- Provide exceptional customer service to residents, responding to their inquiries and concerns in a professional and courteous manner.
- Work closely with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
- Utilize CRM to effectively manage resident relations, service requests, and resident communications.
- Perform property condition oversight, ensuring that move-in ready apartments meet standards prior to orientation.
- Back-up coverage, including interacting with walk-in prospects, receiving and greeting visitors, and answering phone calls and inquiries.
Requirements:
- High School Diploma or equivalent required; Associate degree in business administration or equivalent preferred.
- Minimum of two years of office experience required; minimum of two years' experience in residential properties, rental operations, hotel, or related business operations preferred.
- Bilingual (English/Spanish) preferred.
- Must have and maintain a valid driver's license unless otherwise noted.
Working Conditions:
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
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