Strategic Account Manager
4 weeks ago
About the Role:
As a critical member of our dynamic team, you will play a vital role in the success of PharMerica. The Strategic Account Manager cultivates and maintains ongoing strategic relationships with pharmacy clients, ensuring customer satisfaction, issue resolution, and retention.
Responsibilities:
* Utilize advanced, consultative, and strategic approaches to work with clients, implementing and promoting various strategic initiatives.
* Collaborate with the VP of Strategic Account Management to ensure client satisfaction and retention of strategic clients.
* Engage with C-Suite, Regional, or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.
* Manage client issue escalation and resolution processes, working directly with key internal partners.
* Utilize the company's CRM software to track and manage activities, tasks, contacts, and other material events with clients.
Requirements:
* Bachelor's Degree in business or related field.
* 5+ years of experience in client management, customer service, or client support role in a healthcare setting or other business-to-business setting.
* Proven ability to present to all levels of management, with executive presence.
* Strategic planning/organization skills, with demonstrated time-management and conflicting priorities.
* Effective decision maker, committed to process improvement in a results-driven organization.
* Proficiency with Microsoft Office systems.
* Demonstrated ability to root-cause analyze using strong problem-solving skills.
* Ability to collaborate cross-functionally, with experience working within a matrixed organization/team.
* Customer service focus, adaptable, and innovative, with ability to quickly build relationships.
* Must be able to travel up to 50% of the time to build client relationships.
About PharMerica:
PharMerica is a full-service pharmacy solution providing value beyond medication. We are the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. We offer unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement, and the highest hiring goals in decades.
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