Strategic Account Manager

1 month ago


Portland, Oregon, United States Ascend Software Full time
Job Summary

We are seeking an experienced Associate Strategic Account Manager to join our team at Ascend Software. As a key member of our customer success team, you will be responsible for managing a portfolio of accounts, fostering and growing customer relationships, and driving business growth through strategic account planning and execution.

Key Responsibilities
  • Manage a select group of customers to maintain, grow, and retain a portfolio of accounts, leading to business partnerships and long-term growth and retention.
  • Use strong relationship management skills, a proactive mindset, and a consultative approach to Account Payable automation to drive customer success.
  • Collaborate with cross-functional teams to identify best practices for product adoption and automation, including use of AI solutions and recognition solutions.
  • Lead customers to understand Ascend solutions and identify supplier invoice patterns to improve touchless process automation.
  • Manage the contractual and long-term relationship of an assigned customer portfolio, understanding their unique needs, demographics, business drivers, and financial department goals.
  • Regularly create business reviews and strategic account plans to ensure goal alignment, performance targets are met, and product expectations and desired outcomes are realistic and achievable.

Requirements
  • 4+ years of experience with accounting teams and terms.
  • 5+ years of experience in the field of Account Management or Customer Success, preferably at a SaaS company focused on B2B enterprise and mid-sized customers.
  • Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar.
  • Demonstrated proficiency with Microsoft Excel, SQL, or other business analytics solutions.
  • Excellent written and verbal communication skills at various levels from department to executive level.
  • A natural curiosity and a passion for customer success.

What We Offer
  • A competitive salary range of $75,000 - $85,000 based on experience and expertise.
  • A comprehensive benefits package, including health insurance, retirement plan match, and generous parental leave programs.
  • A remote-first culture with flexible time off, 10 paid holidays, and a platform for good, including a culture of Diversity, Equity & Inclusion, charity matching, and volunteer days.
  • Opportunities for growth and development, including an annual Lifelong Learning Allowance and access to great tools and tech to do your best work.


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