Customer Service Representative

2 weeks ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Customer Service Representative

Join MCI Careers as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer contacts, resolving customer issues, and providing accurate information to customers.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information and coordinate with other departments to resolve issues.
  • Follow the processes of the Client program and perform all tasks courteously and professionally.
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer claims in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Utilize knowledge base and training to answer customer questions accurately.
  • Comply with requirements surrounding confidential information and personal information.
  • Appropriately escalate customer issues with the managerial team.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of the Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Professional development and training opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • A fun and engaging work environment.

MCI Careers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Las Cruces, New Mexico, United States MCI, LC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAre you a customer service enthusiast looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for helping others? We are seeking a Customer Service Representative to join our team at MCI Careers!Job Summary: As a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will be the primary point...

  • Customer Service Representative

    4 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAt MCI Careers, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a Customer Service Representative to join our team at MCI Careers!Job Summary: As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Customer Service RepresentativeAt Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer contacts...

  • Customer Service Representative

    7 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and selling our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Las Cruces, New Mexico, United States MCI, LC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 month ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Job Summary:The Customer Service Representative will be...

  • Customer Service Representative

    4 weeks ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, resolving issues, and ensuring a positive experience...

  • Customer Service Representative

    7 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key...