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Automotive Service Director

2 months ago

Hilo, Hawaii, United States Big Island Motors Full time
About the Role

We are seeking a highly motivated and experienced Service Director to lead our world-class service team at Big Island Motors. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest level of service quality.

Key Responsibilities
  • Provide exceptional customer service and satisfaction, meeting or exceeding company standards
  • Maintain strong relationships with manufacturers and suppliers
  • Motivate, coach, and lead a high-performing service team to achieve sales, productivity, and profitability goals
  • Effectively manage the workload and schedules of service department associates
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensure the service department operates safely and in compliance with federal, state, and other mandated regulations
Requirements
  • Results-driven, highly energized, and customer service-oriented leader
  • Passion for taking care of customers and delivering exceptional service
  • Excellent organizational skills and effective verbal and written communication skills
  • Dealertrack experience a plus
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Ability to lead a service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Current, valid driver's license
Benefits
  • Housing and sign-on bonus up to $5,000, plus relocation assistance available
  • Comprehensive benefits package, including medical, employee discounts, paid-time-off, and employee recognition programs
  • Continued training through the manufacturer
  • Opportunities for career advancement