Assistant Property Manager

2 days ago

San Luis Obispo, California, United States 6Star Properties Full time
Job Description

We are seeking an experienced Assistant Property Manager to join our team at 6Star Properties. As a key member of our property management team, you will be responsible for assisting the Property Manager with all operations of the apartment community.

Key Responsibilities:

  • Assist the Property Manager with daily operations, including rent collection, maintenance, and resident relations.
  • Monitor and track leasing staff performance, including their understanding of current rental policies and concession programs.
  • Ensure model and market-ready apartments are maintained and presentable for showing.
  • Screen inquiries from the public and customers, and show prospective residents the community.
  • Keep abreast of industry, market, and seasonal trends to suggest strategies with the Property Manager to meet operational goals.
  • Update monthly market surveys and shop the competition quarterly.
  • Ensure all pieces of traffic from phone calls, online interests, and walk-ins have a guest card created in AppFolio.
  • Follow up on all leads to ensure updates are tracked daily in AppFolio.
  • Post Craig's list ads multiple times per day.
  • Review prospective tenant applications for eligibility per the company's rental criteria and ensure applicants meet the rental criteria before the credit screening.
  • Ensure the online lease agreement's executions with accuracy and review the lease terms with all residents.
  • Answer incoming phone calls professionally and handle accordingly.
  • Physically walk and inspect the community daily, check on vacant apartments, and resolve any issues promptly.
  • Ensure all maintenance work performed has a service request entered in AppFolio and ensure a timely turnaround of repairs.
  • Prepare legal documentation to ensure collections, serving as a community representative in court proceedings.
  • Follow through on resident problems to a satisfactory resolution and communicate issues to any necessary party to facilitate resolution and communication.
  • Maintain relationships with residents, associates, and vendors on a professional level at all times.
  • Perform other related duties as assigned by management.

Requirements:

  • AppFolio experience - preferred
  • Solid understanding of Fair Housing guidelines
  • Excellent verbal and written communication skills
  • High level of flexibility and ability to effectively manage change
  • Computer literacy, including Excel and Word
  • 3-5 years of experience in residential property management and experienced managing multiple properties
  • Stay informed with new local and governing laws regarding rent collections

What We Offer:

  • Comprehensive health and benefits
  • Professional development opportunities
  • Access to resources to pursue a meaningful career
  • Environment focused on openness, inclusion, trust, and respect

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