Accounts Receivable Specialist

2 weeks ago


Glen Allen, Virginia, United States TriMech Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Accounts Receivable/Client Support Specialist to join our team at TriMech Services. As a key member of our financial operations team, you will be responsible for researching and resolving client account issues, reconciling statements, and providing exceptional customer service.

Key Responsibilities
  • Investigate and resolve client account discrepancies and issues in a timely and professional manner.
  • Reconcile and send out accurate and complete statements to clients.
  • Respond to client inquiries and provide prompt and courteous service.
  • Monitor and control non-payments, delayed or delinquent payments, and other anomalies.
  • Work collaboratively with the Client Support team to resolve client-related transactions and issues.
  • Submit credit memo and client refund requests for processing as needed.
  • Monitor A/R holds on customer accounts and identify errors or discrepancies for resolution.
  • Assist with onboarding new clients, including completing setup forms and providing banking information.
  • Process credit card payments and collect tax exemption forms from clients.
  • Assist with billing clients on various vendor portals and help with invoicing and collection.
Requirements
  • 2-4 years' experience in accounts receivable and/or collections role.
  • Strong customer service skills and ability to work within a team to troubleshoot problems.
  • Comfortable speaking on the phone with clients in a respectful and courteous manner.
  • Ability to work with urgency to address client issues and questions.
  • Strong problem-solving and analytical skills, with the ability to think quickly and tactfully discuss collection issues with clients.
  • Strong verbal and written communication skills, with the ability to work independently and collaboratively in a team environment.
Equal Opportunity Employer

TriMech Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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