Product Support Specialist

2 weeks ago


Saint George, Utah, United States Vasion Full time
Product Support Engineer

Vasion is seeking a highly skilled Product Support Engineer to join our growing team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Identify, troubleshoot, and resolve technical issues related to our product
  • Collaborate with cross-functional teams to resolve complex issues
  • Develop and maintain knowledge base articles to improve customer support
  • Participate in on-call rotations to ensure 24/7 support coverage
Requirements:
  • Strong technical skills, with a focus on Windows Server, Microsoft SQL, and Active Directory
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with customer support software and tools
  • Industry certifications in VDI, Active Directory, and Networking are a plus
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements, including remote work options
  • A comprehensive training program to help you succeed in your role
Our Core Values:
  • Action Owners: We take ownership of our work and strive for excellence in everything we do
  • Candor Seekers: We seek feedback and constructive criticism to improve our performance
  • Relationship Builders: We build strong relationships with our customers, colleagues, and partners
  • Storytellers: We communicate effectively and tell compelling stories to engage our audience

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.


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