Member Support Specialist

5 days ago


Saint George, Utah, United States Zion HealthShare Full time
Become a Part of Our Community - Member Support Specialist

About Us

Zion HealthShare is a prominent nonprofit entity within the medical cost-sharing sector. Our mission is to offer dependable and cost-effective alternatives to conventional insurance, emphasizing inclusivity and transparency. Our foundational principles of inclusivity, transparency, and simplicity shape our operations.

Position Summary

We are in search of an enthusiastic and service-oriented individual to join our organization as a Member Support Specialist. In this capacity, you will serve as the main contact for our members, providing outstanding assistance through multiple communication platforms.

Key Responsibilities:

  • Address member inquiries swiftly and effectively.
  • Handle member issues with professionalism and care.
  • Provide exceptional support via telephone, email, and chat.
  • Work collaboratively with the team to meet member requirements efficiently.
  • Develop creative solutions to improve member satisfaction.

Qualifications:

  • High school diploma or equivalent qualification.
  • Exceptional customer service skills.
  • Strong written and verbal communication capabilities.
  • Proficient in Microsoft Office applications.
  • Able to work autonomously as well as part of a team.
  • Typing speed of at least 40 words per minute.

Perks:

  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with employer contribution.
  • Paid time off and recognized holidays.
  • Short-term disability and life insurance coverage.
  • Career advancement opportunities within the organization.
  • Engaging team competitions and monthly gatherings.
  • Complimentary snacks and regular team lunches.


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