Network Infrastructure Specialist
4 weeks ago
Job Title: Network Infrastructure Specialist
Job Summary: We are seeking a skilled Network Infrastructure Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have experience in investigating and resolving complex installations and maintenance matters of significance.
Key Responsibilities:
- Investigate and resolve complex installations and maintenance matters of significance.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Requirements:
- 5+ years of field support experience.
- Ticket and asset management.
- Strong hardware/software installation, support, and troubleshooting skills.
- Experience with Windows XP, 10, and 11, Mac OS, and iOS.
- Knowledge of network printers, HP configuration, consumable swaps, and moves.
- Experience with Active Directory, MS Office, phone security, and OS365.
- Networking troubleshooting and support skills.
- Support skills for VPN connectivity and security.
- Configuring new PCs/notebooks via imaging, SCCM, and standalone.
- Remote install software/hardware and support.
- Knowledge of basic networking concepts and hands-on support.
- Lift and carry up to 40lbs.
Preferred Education and Training:
- High school or G.E.D.
- Lenovo or other vendor certifications.
- CompTia A+, Network+/Security+ (Preferred but not required).
- Apple training (Preferred but not required).
Work Environment:
- Office environment.
- Walk-up kiosk/vending and lock/network printers.
- Data Center or Telco Closet.
- May require weekend work for Critical and High Priority support only.
- Will require shift work/On-call coverage.
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