IT Network Manager

1 month ago


Sanford, United States Del-Air Heating Air Conditioning Plumbing and Electrical Full time
Primary Responsibilities:
• Oversee the day-to-day operations of the IT Operations department and ensure that all systems and networks operate smoothly and securely.
• Manage IT Operations staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Maintain a high level of system availability and customer service
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Ensure security of data, network access, and backup systems.
• Hands-on support for LAN, WAN, Microsoft 365, Windows servers, PCs, phones.
• Preserve assets, information security, and control structures.
• Maintain an understanding of business strategies and technology support requirements.
• Ensure the organization's IT policies and procedures are up to date and compliant with industry standards and regulations.
• Manage IT procurement processes and coordinate material and resources allocation.

Specific Duties & Tasks:
• Maintain, monitor and troubleshoot network-based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS, and Group Policy
• Work with vendors in the process of troubleshooting escalated incidents
• Level 3 support for all end-user applications.
• Administering software/hardware updates and upgrades.
• Provide Server, PC, mobile device hardware and software support.
• Maintenance of the business software applications
• Support for all end-user applications.
• Support mobile workforce devices including Android tablets, Windows tablets, and iPads
• Onsite and remote technical support in Windows Environment
• Responsible for protecting the Company's data and IT infrastructure against cyber threats.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Supervisory Responsibilities:
• Identify, engage, and manage outside partners/vendors to provide services in support of operations of systems and technology services, and for projects for technology initiatives and in support of business processes.
• Supervise a team of support personnel that support end users and maintain IT Operations.

Qualifications:
• BS or BA degree in Information Technology, Engineering, Computer Science, Business Administration, Management or related field.
• Minimum of 7 years of experience in a Microsoft heavy technology environment.
• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
• Experience with managed IT Services
• Advanced skills in troubleshooting, configuring, and maintaining devices in a Windows networked environment, TCP/IP, DHCP, DNS.
• Ability to setup and troubleshoot wireless networks.
• Knowledge of Microsoft 365, SharePoint, Active Directory, Entra ID, Exchange Admin, Intune, Windows Server, Meraki, Veeam, Five9.
• Ability to occasionally work non-standard hours
• Eligible to legally work in the United States.
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