Fiber Installation Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Fiber Installation Specialist to join our team at FiOptix. As a Fiber Installation Specialist, you will be responsible for the installation, maintenance, and repair of cable and fiber TV, internet, voice, and security products and services for residential and commercial subscribers.
Key Responsibilities:
Install, maintain, and repair cable and fiber systems, including internal and external wiring
Test newly installed or relocated cables and fiber according to company and customer specifications
Troubleshoot issues with network communication
Repair related cable and fiber poles and towers
Install cable and fiber support structures, including cable racks, j-hooks, and innerduct
Collaborate with internal customer service to ensure work orders are handled correctly and timely
Promote a positive relationship between the company and customer subscribers
Provide education to subscribers on the use of equipment and services
Close out work orders accurately and timely with the proper task and/or billing codes
Requirements:
High school diploma, general education degree, or related trade school education
One-year professional cable technician experience
One-year customer service experience
Ability to utilize small hand tools and various power tools
Technical Skills:
Ability to install complex television and internet equipment
Ability to utilize mobile test equipment
Knowledge of CATV/fiber installation quality standards and requirements
Soft Skills:
Ability to read, comprehend, and carry out instructions
Ability to work independently with minimal supervision
Strong verbal communication and interpersonal skills
Superior customer service focus
Strong time management skills
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver's license and a driving record that meets company requirements
Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
Ability to work outdoors in various weather conditions
Ability to work in confined spaces
Ability to climb and carry a 28-foot ladder and work at heights
Ability to stand for long periods of time on varied surfaces
Ability to work long and unpredictable hours
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