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Vice President
2 months ago
The Customer Remediation Lead Analyst is a pivotal professional who remains informed about advancements within their domain and contributes to strategic direction by applying their knowledge to their role and the organization. Acknowledged as a technical expert in a specific area within the organization, this role requires a fundamental understanding of commercial principles. Typically, there are several individuals within the organization who possess the same level of expertise. Strong communication and diplomatic skills are essential to guide, influence, and persuade others, particularly colleagues from different departments and occasional external clients.
This position has a significant impact on the department through intricate deliverables. It provides counsel and guidance concerning the technology or operations of the organization. The work affects an entire department, ultimately influencing the overall performance and efficiency of the sub-function or job family.
Key Responsibilities:
+ This role encompasses individuals responsible for various data-related tasks, including database management, data analysis, maintenance, data quality assurance, and database architecture or design engineering.
+ The daily focus is on resolving complex issues or transactions, where expertise is required to interpret policies, guidelines, or processes.
+ Individuals at this level typically have complete ownership of one or more processes, reports, procedures, or products and may also be regarded as analytical or procedural experts representing a unit or team on cross-functional processes or project deliverables.
+ May oversee the daily activities of junior staff members.
+ Appropriately evaluate risks when making business decisions, demonstrating particular consideration for the organization's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal conduct and business practices, and transparently escalating, managing, and reporting control issues.
Qualifications:
+ 6-10 years of relevant experience.
+ Background in a quantitative discipline.
+ Exceptional analytical and practical problem-solving skills.
+ Comprehensive understanding of the consumer lending sector, customer lifecycle, and profit and loss management.
+ Experience in segmentation, modeling, and optimization techniques.
+ Practical experience in the Financial or Credit Card Industry.
+ Proficiency in analytical tools (e.g., SAS E-miner, Knowledge Seeker, SPSS) and methodologies (e.g., regression, CHAID, simulation).
+ Familiarity with big data and machine learning technologies (e.g., R, Python).
Education:
+ Bachelor's degree required; Master's degree preferred.
This job description provides a high-level overview of the types of work performed. Additional job-related duties may be assigned as necessary.
Job Family Group:
Decision Management
Job Family:
Data/Information Management
Time Type:
Full time
Compensation:
Competitive salary and benefits package, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
