Claims Customer Service Coordinator

2 weeks ago


West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time


As a pivotal member of our claims customer service team, you will take on the role of a work leader, guiding efforts to address customer inquiries and manage the initial assessment of claims or reviews of non-medical appeals.

You will also provide support for more complex and escalated matters.

Key Responsibilities:
1. Oversee customer service operations related to claims processing.
2. Facilitate effective communication with customers to resolve inquiries.
3. Assist in the adjudication of claims and the review of non-medical appeals.
4. Support team members in handling challenging issues.

What We Value:
We are committed to delivering exceptional service and ensuring that our customers receive the support they need throughout their claims journey. Join us in making a difference in the healthcare industry.

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