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Claims Support Services Specialist
2 months ago
Position Overview:
As a pivotal member of our claims support team, you will lead efforts in addressing customer inquiries and managing the initial review of claims and non-medical appeals.
Key Responsibilities:
1. Act as the primary point of contact for customer service inquiries related to claims processing.
2. Facilitate the resolution of escalated and intricate issues to ensure customer satisfaction.
3. Collaborate with team members to enhance service delivery and operational efficiency.
Work Environment:
This role operates within a dynamic customer service unit, dedicated to providing exceptional support in the healthcare sector.
Work Schedule:
Standard working hours are from 9:30 AM to 6:00 PM.
Qualifications:
Ideal candidates will possess strong communication skills and a commitment to customer service excellence.
