Insurance Claims Resolution Specialist

2 months ago


Columbia, South Carolina, United States WNS Global Services Full time
Job Summary

We are seeking a highly skilled and bilingual Insurance Claims Representative to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving insurance claims in a timely and efficient manner.

Key Responsibilities
  • Customer Service: Respond to inbound calls and provide assistance to clients with their insurance-related queries.
  • Claims Resolution: Investigate and resolve insurance claims in accordance with company policies and procedures.
  • Communication: Communicate effectively with clients, agents, and other stakeholders to ensure seamless claim resolution.
  • Problem-Solving: Analyze and resolve complex insurance claims issues in a fair and timely manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1-2 years of experience in a customer service or claims resolution role, preferably in the insurance industry.
  • Skills: Excellent communication and problem-solving skills, proficiency in Microsoft Suite, and ability to work in a fast-paced environment.
  • Licenses: Property and Casualty Insurance License or Adjusters License required.
  • Language: Bilingual in English and Spanish required.
What We Offer
  • Competitive Salary: Based on experience.
  • Benefits: Medical, Dental, Vision, Employer Paid Life Insurance, Short/Long Term Disability Insurance, 401(k) with Employer Match, and Generous PTO.
  • Work Schedule: Monday - Friday, 8:30pm - 5:00pm EST.


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