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Operations Manager

2 months ago

Clermont, Florida, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our store team and drive business success. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service, and achieving sales and profit goals.

Key Responsibilities
  • Lead Store Operations: Oversee the management of store inventory, visual merchandising, and store appearance to ensure a positive customer experience.
  • Manage Store Team: Lead, motivate, and develop a high-performing team of sales associates and department managers to achieve sales and profit goals.
  • Drive Sales and Profit Growth: Develop and implement strategies to increase sales and profitability, including analyzing sales data and making recommendations for improvement.
  • Ensure Excellent Customer Service: Foster a customer-centric culture and ensure that all customers receive exceptional service and support.
  • Manage Store Budget: Oversee the management of store budgets, including inventory, labor, and expenses, to ensure efficient use of resources.
  • Stay Up-to-Date on Industry Trends: Stay current on industry trends, best practices, and company initiatives to ensure the store is always competitive and aligned with company goals.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or similar environment, with a track record of success in leading high-performing teams.
  • Business Acumen: Strong business acumen, with the ability to analyze sales data, manage budgets, and make informed decisions to drive business growth.
  • Customer Service Focus: Excellent customer service skills, with the ability to foster a customer-centric culture and ensure exceptional customer experiences.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and other stakeholders.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing leadership skills and expertise.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.