Service Operations Leader

4 days ago


Clermont, Florida, United States Tesla Full time

Service Operations Leader

At Tesla, our Service Operations Leaders are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.

Key Responsibilities:

  • Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

Requirements:

  • Bachelor's degree or equivalent professional experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities

Benefits:

  • Competitive pay
  • 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption, and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Tesla Babies program


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