Plumbing Service Operations Manager
3 weeks ago
Bayonet Plumbing, a leading provider of plumbing services, is seeking a highly skilled and experienced Plumbing Service Area Manager to oversee the daily operations of our service area.
The successful candidate will be responsible for planning and managing the activities of our plumbing service technicians to ensure the highest level of customer satisfaction and service delivery.
Key Responsibilities:
• Hire and retain top talent in the plumbing service industry.
• Manage a team of five or more plumbing service technicians, ensuring their efficiency and effectiveness.
• Review and analyze technician performance and daily calls for accuracy and quality.
• Provide guidance and support to service technicians to enhance their customer service skills and overall performance.
• Assist in diagnosing and resolving complex residential plumbing issues.
• Address and resolve customer inquiries and service-related issues in a timely and professional manner.
• Assist in managing inventory to ensure ready availability of parts and equipment.
• Uphold all safety standards and regulations in the plumbing industry.
Qualifications:
• Proven experience as a Plumbing Service Manager or in a similar leadership role for two years or more.
• Thorough knowledge of plumbing services and industry standards.
• Excellent customer service and communication skills.
• Proficiency in inventory management and diagnostic techniques.
• Strong problem-solving and leadership skills.
• Knowledge of plumbing industry safety standards and regulations.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Company-paid life insurance and short-term disability insurance.
• Company vehicle with gas card and company cell phone.
• Powered by JazzHR
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