Energy Industry Professional

6 days ago

Grand Island, Nebraska, United States Northwestern Energy Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Associate at Northwestern Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their needs and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving issues, and addressing their concerns in a professional and courteous manner.
  • Payment Processing: Process customer payments and post them in a timely manner, ensuring accuracy and attention to detail.
  • Service Orders: Input and complete service orders, ensuring that all necessary information is accurate and up-to-date.
  • Performance Standards: Meet or exceed performance standards, as determined by Northwestern Energy, including time spent at workstation and time engaged with customer interactions.
  • Rate Changes and Bill Calculations: Explain rate changes and bill calculations to customers as necessary, ensuring that they understand their billing information.
  • Credit Program Administration: Administer the credit program within prescribed scope, ensuring that customers are aware of their credit limits and any changes to their account.
  • Emergency Situations: Respond to emergency situations professionally and accurately, following established policy and procedures.
  • Teamwork: Work effectively in a team environment, collaborating with colleagues to ensure that customer needs are met and issues are resolved.
  • Confidentiality: Maintain confidentiality of customer and other confidential information, ensuring that sensitive data is protected.
  • Union Payroll and Purchase Card Transactions: Ensure proper entry of union payroll for bi-weekly processing and proper coding and processing of purchase card transactions and AP invoices.
  • SAP Functions and Data Entry: Support the new construction process through administrative SAP functions, payment processing, and service order creation, as well as assist with local permitting requirements and basic construction standards.
  • Internal Requests and Work Across Business Units: Respond appropriately to internal requests and work across business units to ensure that processes and procedures are being upheld.
  • Workload Analysis and Prioritization: Analyze and prioritize workload to ensure that all customer and business needs are met in a timely and appropriate manner.
Requirements
  • Education: High School diploma or equivalent.
  • Training: Successful completion of training program.
  • Safety Record: Demonstrate and maintain a good safety record.
  • Computer Skills: Proficiency with the Microsoft Office suite and other computer applications.
  • Attendance: Excellent attendance record.
  • Driver's License: Valid driver's license and satisfactory driving record.
About Northwestern Energy

Northwestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. We employ 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

  • 401K with company match up to 4% and non-elective contribution up to 7%
  • Healthcare and wellbeing programs, including dental and vision for you, your spouse, and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
  • Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses, and dependents to include financial health)
  • Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
  • Tuition reimbursement
  • Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities)
  • Paid company-endorsed volunteer opportunities
  • Paid parental leave
  • Paid bereavement leave
  • Paid training opportunities
  • Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

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