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Reservations Coordinator

2 months ago

Florence, Kentucky, United States Homewood Suites by Hilton Florence Full time

Job Summary:

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Homewood Suites by Hilton Florence. As a key member of our front desk team, you will be responsible for handling reservations, providing exceptional customer service, and ensuring a seamless guest experience.

Key Responsibilities:

  • Handle incoming reservation calls and online reservations efficiently and accurately, ensuring seamless booking processes for guests and maximizing room occupancy.
  • Provide excellent customer service by addressing guest inquiries, concerns, and special requests professionally, enhancing guest satisfaction and loyalty to the hotel.
  • Process cancellations and modifications to reservations following hotel policies and procedures, managing room inventory effectively and optimizing revenue.
  • Collaborate with housekeeping and front desk staff to communicate special requests and ensure guest needs are met, coordinating smooth guest check-ins and providing personalized service.
  • Keep accurate records of reservations, guest interactions, and payment transactions in the hotel's booking system, maintaining organized booking information and facilitating efficient operations.

Requirements:

  • 1-2 years of experience in customer service or hospitality industry.
  • Proficiency in using reservation software systems.
  • Excellent verbal and written communication skills.
  • Ability to work flexible hours, including weekends and evenings.
  • Strong attention to detail and organizational skills.