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Digital Platform Tooling Specialist

4 weeks ago

Chicago, Illinois, United States HUB International Full time
About Us

HUB International is a global insurance and employee benefits broker that empowers its clients and employees through innovation, collaboration, and transformation. We believe in providing protective solutions for consumers and small business owners through our digital brokerage application platform.

Job Overview

The Digital Platform Tooling Analyst will work with our Transactional Lines business to drive personal and small commercial product growth. This role involves technical support ownership and strong partnership with Product Owners, Software Developers, and Architects to design, develop, and integrate various forms of tooling for automation, orchestration, monitoring, and other Information Technology digital platform engineering tasks.

Key Responsibilities
  • Provide technical support to customers through our internal ticketing system
  • Track and document customer support communication, escalations, and resolutions
  • Triage issues, perform root cause analysis, and implement possible solutions
  • Identify and recommend technical improvements and engineer possible solutions
  • Develop and maintain technical documentation, requirements, processes, and workplans
  • Design, configure, tune, test, and administer tooling platforms, including monitoring and alerting, and other cloud-based support tools
  • Engage with product management and software engineers about issues with our Transactional Lines application platform
  • Engage with management regularly with reports on project status, activities, and achievements
Requirements
  • Minimum 5 years of experience in a technical support role within a software development organization
  • Knowledge of Azure and AWS cloud infrastructure
  • Knowledge of APIs and API calls
  • Knowledge of SQL querying
  • Ability to define goals and work independently towards them, as well as helping to define the goals for team members
  • Strong analytical and problem-solving skills
  • Ability to read and understand code
  • Experience with Microsoft Office tools and SharePoint
  • Experience working with Python and Django is a plus
  • Experience with Dynatrace, Atlassian tools (Jira, Confluence, etc.), and Okta a plus
  • Experience with container technologies (e.g. Docker) is a plus
  • Experience with PowerBI and developing PowerBI reports is a plus
  • Knowledge of Google Cloud platforms is a plus
  • Insurance background is a plus
  • Demonstrated ability to collaborate and communicate proficiently with internal and external teams
Education and Qualifications
  • Required Experience: 5-7 years of relevant experience
  • Required Education: Bachelor's Degree (4-year degree) in technology or equivalent work experience
Travel Requirements

Up to 10% travel required