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Client Services Representative

2 months ago


Marysville, Ohio, United States Richwood Bank Full time
Customer Engagement Specialist at Richwood Bank

Are you ready to redefine the banking experience? At Richwood Bank, we pride ourselves on being more than just a financial institution; we are a dedicated team committed to uplifting and celebrating our communities.

Founded over a century ago, Richwood Bank has transformed from a modest community bank into a multifaceted organization, offering services that range from payroll processing to marketing solutions. Our mission is to enhance customer satisfaction while positively impacting our local areas. We foster a culture that emphasizes the growth, recognition, and appreciation of our employees.

Key Responsibilities:

  • Welcome clients and deliver outstanding service
  • Process a variety of transactions for customers
  • Guide clients in establishing and optimizing their accounts
  • Assist new clients in transferring their funds smoothly
  • Ensure accurate management of cash drawers
  • Maintain comprehensive knowledge of our products and services
  • Provide additional services such as notary assistance and check orders
  • Understand customer needs and propose suitable solutions
  • Engage actively in our vibrant company culture

Required Skills and Qualifications:

  • Exceptional customer service abilities
  • Capacity to make quick decisions
  • Strong numerical skills and attention to detail
  • Familiarity with banking products and services
  • Able to perform well under pressure
  • Excellent communication and organizational skills
  • Dedication to confidentiality and teamwork
  • Understanding of banking regulations and technology

Education and Experience:

  • High School Diploma or GED is mandatory; college education is preferred
  • At least two years of experience in customer service
  • Experience in cash handling is advantageous

Richwood Bank provides a robust benefits package for full-time employees, which includes healthcare, wellness initiatives, tuition reimbursement, and more. We celebrate diversity and are committed to creating an inclusive workplace for all as an Equal Opportunity Employer.

If you believe you are a good match for this role, we encourage you to consider applying.