Customer Service Representative

3 weeks ago

Marysville, Ohio, United States Community Choice Financial Family of Brands Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities
  • Provide personalized support to customers through various channels, including phone, email, and in-person interactions.
  • Assist customers with loan and pawn applications, answering questions and addressing concerns in a professional and courteous manner.
  • Work closely with colleagues to resolve customer issues and ensure timely resolution of customer complaints.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to maintain confidentiality and handle sensitive customer information.
Preferred Qualifications
  • Previous customer service experience in a financial services or retail environment.
  • Knowledge of financial products and services.
  • Ability to work in a team environment and contribute to a positive and supportive team culture.
What We Offer
  • A comprehensive training program to ensure success in the role.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • A flexible and supportive work environment.

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