Customer Service Representative

4 weeks ago


Marysville, Ohio, United States Energy Partners LLC Full time
Job Description

As a Customer Service Representative at Energy Partners LLC, you will play a vital role in supporting customers by providing helpful information, answering product and service questions, processing orders, and preparing correspondences. Your goal will be to fulfill customer needs and respond to complaints in a professional and timely manner.

Key Responsibilities:

  • Maintain a positive and professional attitude towards customers at all times.
  • Respond promptly to customer inquiries and resolve complaints by clarifying the problem, determining the cause, and selecting the best solution.
  • Manage large amounts of incoming calls and build sustainable relationships of trust through open and interactive communication.
  • Process orders, requests, refunds, or exchanges, and take payment information and other pertinent details.
  • Create new customer accounts, schedule tank sets and appliance installations, and dispatch work orders to drivers.
  • Assist managers, drivers, and service technicians with customer account information and perform other duties as assigned.

Requirements:

  • Minimum of a High School Diploma/GED
  • Computer software experience preferred
  • Customer support experience preferred


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