Senior Member Service Representative
4 weeks ago
About the Role
The Senior Member Service Representative is a key member of our team, responsible for delivering exceptional customer service and support to our members. This role requires a strong understanding of our products and services, as well as the ability to troubleshoot and resolve complex issues.
Key Responsibilities
- Provide expert-level support to members, addressing their queries and concerns in a timely and professional manner.
- Develop and maintain a deep understanding of our products and services, including deposit and consumer loan offerings.
- Collaborate with colleagues to achieve team goals and objectives, ensuring seamless service delivery.
- Stay up-to-date with industry regulations and best practices, applying this knowledge to drive continuous improvement.
Requirements
- Minimum 2-3 years of experience in a customer-facing role, preferably in a financial services environment.
- High school diploma or equivalent required; degree in a related field a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Strong problem-solving and analytical skills, with a focus on delivering exceptional customer experiences.
What We Offer
- Competitive base salary and annual bonus opportunities.
- Industry-leading healthcare benefits, including medical, prescription, dental, and vision coverage.
- Wellbeing program with financial incentives and company-paid mental health and wellness benefits.
- Company-paid life and disability insurance, paid family leave, and childcare reimbursement assistance.
- Discount program on various items and services, plus many voluntary benefits.
- Paid time off, including vacation, paid holidays, sick time, and personal days.
- 401K plan with company match and additional company contribution.
Why Join Us?
American Honda Motor Co Inc is an equal opportunity employer, committed to diversity and inclusion. We're passionate about creating a workplace that's inclusive, supportive, and empowering. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.
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